When you visit our site, we may store a cookie that tells us how you got here. if you decide to purchase one of our products, this information is passed to us as part of the order. This allows us to judge the effectiveness of our ads and reviews of our products on other websites.
We maintain a database of all our registered users that includes information passed to us at the time of your order. The database is stored locally in our office (not online) and, depending on where you purchase our software, may contain your name, physical address, e-mail address, date of registration, products licensed, license keys issued to you and information about whether or not you wish to receive update notices. It DOES NOT contain your credit card number as none of our sales outlets forward that information to us. This database is private to us and will never be sold or given to any third party to the maximum extent allowed by law.
The only exception to the above would be if we were to sell the full rights to one or more of our products to another software company. While we do not anticipate doing this, if such a circumstance were to arise, we would e-mail you and give you 30 days to inform us if you wished your information to remain private.
If you purchase via SWREG, your telephone number is one of the requested pieces of information. This is the policy of SWREG. Your telephone number is sent to us as part of your order details, but it is NOT stored in our database (although it remains in our e-mail records). We will not call you unless there is a problem with your order. Note that in the case of physical goods, the shipper may need to phone you to arrange delivery.
If you purchase our software via the Apple App Store, your transaction is with Apple and we will not receive or collect any information about you.
Our servers automatically collect certain information when you access the Application, such as your software version number, OS version, and license validity that are integral to the Application and use of any data services. Some of this information may be stored on our server for a limited period of time to enforce the terms of any data subscription (such as the number of computers that are permitted to use the software simultaneously).
We will never send you a commercial message unrelated to our products. If you inform us that you do not wish to receive any update notices, we won't send you any.
People who send junk e-mail often use forged return addresses. If you receive unsolicited e-mail that appears to have come from xericdesign.com or timepalette.com, please take the time to examine the e-mail headers to reveal the source of the message.
The headers can be viewed in Outlook or Entourage by double-clicking on the message and choosing "Internet Headers" from the Message menu.
The headers will usually have several "Received" fields. When e-mail is sent on the internet, it travels by making a series of hops from the origin to the destination. Every mail server that handles the message appends a "Received" field to the header. You can use this field to see where a message originated and how it got to you.
The last "Received" field in the list is the one that shows where the message came from.