Frequently Asked Questions

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Product Update History

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EarthDesk for Windows Version History

5.0.2 - 20 JUL 2010

  • This update provides better support for accessing the cloud images via a proxy server.
  • Several miscellaneous internal improvements.
  • 5.0.1 - 16 APR 2010

  • Fixes several different cases of crashing on various systems.
  • 5.0 - 8 FEB 2010

  • Faster performance and lower processor usage.
  • Snow and vegetation change month-to-month.
  • Higher resolution cloud data on large displays.
  • Automatic detection of local time zone.
  • Adjustable desktop contrast level.
  • Updated political map color and boundaries.
  • Political map shows city lights and moonlight.
  • Improved moonlight rendering in Natural map.
  • Improved detection of corrupt cloud images.
  • Supports monitor attach/detach while running.
  • All desktop settings are now restored upon quit.
  • Existing desktop image aspect ratio is preserved.
  • Easier install process for upgrades.
  • Softer evaluation watermark during trial period.
  • New 256 x 256 icon on modern Windows systems.
  • Full support for XP, Vista and Windows 7.
  • 4.6 - 10 APR 2009

  • Major update to cloud server system - all users should update to v4.3 (or 3.7 for v3 users).
  • Several miscellaneous internal improvements.
  • 4.5.2 - 8 JAN 2008

  • Many internal changes. All users should update to this version.